Accessibility statement for

This website is run by Gerrards Cross Town Council. We want as many people as possible to be able to use our website so we are working on a new website which is WCAG 2.1AA Compliant. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We will also make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

The new WCAG 2.1AA Compliant website is currently being worked on.

How accessible this website is

We know some content uploaded to this website is not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • there’s a limit to how far you can magnify the map on our ‘Contact us’ page, which is provided by a third party (Google)
  • We know that some pages have images and links that require additional support to meet accessibility requirements, such as adding ALT Text to images, link text being more descriptive in addition to some structural-related incompatibilities.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email [email protected]
  • call 01753 888018
  • write to us or visit us at: Gerrards Cross Town Council, South Lodge, East Common, Gerrards Cross, Buckinghamshire, SL9 7AD

We’ll consider your request and get back to you in 10 working days.

Please call or email us for directions

Reporting accessibility problems on the new WCAG 2.1AA Compliant website

We’re in the process to improve the accessibility of our website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements or need additional support accessing information anywhere on this website, contact:

Town Clerk
Gerrards Cross Town Council
South Lodge
East Common
Gerrards Cross

Tel: 01753 888018

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you have a specific physical need, please contact us before your visit so we can try to arrange a British Sign Language (BSL) interpreter, etc.

Find out how to contact us

Technical information about the WCAG 2.1AA Compliant website’s accessibility

Gerrards Cross Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We are aware that the current website framework is not fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Some content is partially compliant, due to the non-compliances listed below. The Council are in the process of seeking support to fully achieve an improved and more accessible website.

Non accessible content

Some pages may contain attachments which are not currently compliant, such as:

  • Older PDF files such as Meeting Minutes and Agendas published before 23rd September 2018.
  • Videos.
  • Content produced by third parties or using third party software.
  • Some images are missing ALT Text descriptions
  • Some links do not have descriptive link text
  • Some tables exist

Non compliance with the accessibility regulations

The Council is in the process of seeking advice and support to improve the accessible nature of the website and its content. The Council are looking to have a fully compliant and accessible website by the end of 2022.

Disproportionate burden

We have not identified any areas that we believe constitute a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Not all documents on this website are created by us. Some documents and content may be created by third parties or using third party software. Where this is the case we will endeavour, on request, to obtain an accessible copy from the original source or to convey the information contained in the document in an accessible way.

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1AA success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix meeting agendas or minutes for meetings which were published prior to 23 September 2018.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By the end of 2022, where possible, we plan to either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents created by us will meet accessibility standards.